COO Dashboard
Session analytics + illustrative operations board
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Scope Note
Session counts and savings in the summary card are live. The operational KPI deck, volume chart, and alert strip are illustrative views with optional session overlays.
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TODAY'S INTERACTIONS
14,328Illustrative - ↑ 8% vs yesterday
AUTOMATION RATE
41%Illustrative - Target: 45%
PROTECT TRIGGERS
312Illustrative - ↑ 12% - investigate
AVG DECISION TIME
247msIllustrative - Within SLA
COST SAVED TODAY
£18.4kIllustrative - vs full-human baseline
Handling Mode Distribution
Protect3,152(22%)
Augment5,301(37%)
Automate5,875(41%)
Total: 14,328 interactions today
Volume by HourIllustrative
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Protect triggers up 12% in last hourIllustrative
Driven by hardship-related billing queries. 43 cases flagged vulnerability. Specialist queue at 89% capacity.

