COO Dashboard

Session analytics + illustrative operations board

Sat 4 Jul, 10:39

Scope Note

Session counts and savings in the summary card are live. The operational KPI deck, volume chart, and alert strip are illustrative prototype views with optional session overlays.

TODAY'S INTERACTIONS

14,328

Illustrative — ↑ 8% vs yesterday

AUTOMATION RATE

41%

Illustrative — Target: 45%

PROTECT TRIGGERS

312

Illustrative — ↑ 12% — investigate

AVG DECISION TIME

247ms

Illustrative — Within SLA

COST SAVED TODAY

£18.4k

Illustrative — vs full-human baseline

Handling Mode Distribution

Protect3,152(22%)

Augment5,301(37%)

Automate5,875(41%)

Total: 14,328 interactions today

Volume by Hour

⚠

Protect triggers up 12% in last hour

Driven by hardship-related billing queries. 43 cases flagged vulnerability. Specialist queue at 89% capacity.