CFO Dashboard
Session impact + illustrative financial board
Scope Note
The session impact panel below is live for this browser session. KPI cards, exposure rows, and optimisation notes are illustrative board data scaled by the selected period.
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COST TO SERVE (AVG)
£3.42Illustrative - ↓ 23% from £4.44
MONTHLY SAVINGS
£14kIllustrative - vs pre-CADi baseline
FAILURE COST AVOIDED
£3kIllustrative - Complaints + rework
ANNUALISED ROI
340%Illustrative - Payback: 3.2 months
Cost to Serve by Handling ModeIllustrative
Protect (Human-led)£0.27
Augment (Ai Copilot)£0.14
Automate (Self-serve)£0.01
Optimisation Insight
Every 1% shift from Protect → Augment saves ~£6k/month. Every 1% shift from Augment → Automate saves ~£15k/month.
Hidden Cost ExposureIllustrative
Complaint Escalation Risk
FCA reportable if mishandled
Churn Revenue at Risk
High-value customers with active flags
Rework / Repeat Contact
Avoidable with correct first routing
Total Exposure£15k

